|Managing and Prioritizing Time|
Managing and Prioritizing Time refers to an individual’s ability to manage time, negotiate priorities, exercise self-discipline, control interruptions by shaping the behavior of others whose priorities are different, and become time-effective, rather than time-efficient. This individual:
|Setting Goals and Standards|
Setting Goals and Standards refers to an individual’s ability to manage activities and projects using measurable goals and standards and working with others to set goals and standards to develop understanding and build commitment. This competency looks at one’s ability to evaluate and prioritize goals, intentions, and action standards; eliminate barriers to the goal-setting process; evaluate goals against criteria and standards; and use goals to motivate.
|Planning and Scheduling Work|
Planning and Scheduling Work refers to an individual’s ability to manage projects (one-time programs) and processes (ongoing workflow) by applying the major tools and techniques of management. This competency looks at one’s ability to analyze complex tasks and break them into manageable units; select and manage resources appropriate to the tasks; use systems and techniques to plan and schedule work; and set checkpoints and controls for monitoring progress.
|Listening and Organizing|
Listening and Organizing refers to an individual’s ability to understand, organize, and analyze what is heard in order to make appropriate decisions about what to think and do in response to the message. This competency examines one’s ability to identify and test inferences and assumptions; overcome barriers to effective listening; summarize and reorganize a message for recall; and withhold any judgment that can bias a response message.
|Giving Clear Information|
Giving Clear Information refers to an individual’s ability to assess a situation; determine the objectives; and give clear, concise, well-organized, and convincing messages that will best meet the objective. This competency examines one’s ability to overcome physical, psychological, and semantic barriers when interacting with others; keep on target and avoid digressions; use persuasion effectively; and maintain a climate of mutual benefit and trust.
|Getting Unbiased Information|
Getting Unbiased Information refers to an individual’s ability to use questions, probes, and interviewing techniques to obtain unbiased information, and then interpret it appropriately. This competency examines one’s ability to use directive, non-directive, and reflective questions effectively; use probes to elicit additional information; recognize latent and manifest meaning; confirm understanding; and obtain agreement.
|Training, Coaching and Delegating|
Training, Coaching, and Delegating refers to an individual’s ability to develop people; select the right people; reach agreement on plans for action; keep a balance between input and output; transfer responsibility to the employee; provide feedback effectively; and appropriately reward good performance.
|Appraising People and Performance|
Appraising People and Performance refers to an individual’s ability to carry out a constructive performance appraisal by providing ongoing feedback, jointly evaluating past performance, coming to agreement on future expectations, and developing a plan to see that these expectations are met.
|Counseling and Disciplining|
Counseling and Disciplining refers to an individual’s ability to counsel and discipline in a positive manner to restor the emloyee’s performance to an accepted standard or norm without any loss of "face" (i,e,. respect, trust). This competency examines one’s ability to get the emloyee to accept responsibility for correcting a deviation within an agreed-upon time frame, and reinforce the emloyee’s behavior when it results in improved performance (or taking the appropriate action if no improvement occurs).
|Identifying and Solving Problems|
Identifying and Solving Problems refers to an individual’s ability to identify barriers that interfere with the achievement of goals and apply a systematic set of procedures to eliminate or reduce the causes. This competency examines one’s ability to distinguish between symptoms and problems; collect and weigh evidence relating to causes; and implement the most appropriate course(s) of action.
|Making Decisions and Weighing Risk|
Making Decisions and Weighing Risk refers to an individual’s ability to systematically examine options; identify limits, outcomes, and risks to be considered; assign weights to each possible alternative; and select the option that best meets the desired goals and standards.
|Thinking Clearly and Analytically|
Thinking Clearly and Analytically refers to an individual’s ability to apply logic and think analytcially in order to effectively interpret situations and information before deciding what actions to take. This competency examines one’s ability to identify valid premises and draw logical conclusions from them; separate fact from inference and assumption; use inductive and deductive logic effectively; and recognize fallacies, false premises, and generalizations that are based on insufficient evidence.